Q65: What is the minimum order quantity?
A: It depends on the model and customization requirements. For standard products, you can order a single unit; however, for customized or OEM projects, we need to negotiate the details.
Q66: What is the delivery time?
A: For standard products, delivery takes 3–4 weeks; moreover, for customized products, we need to confirm according to the production schedule. When you request a quotation, please provide the gas type, flow range, connection, communication, and quantity.
Q67: Do you support OEM/ODM?
A: Yes, we support OEM/ODM. We can provide private labeling, customized flow ranges, connections, communication, sealing materials, labels, and packaging; furthermore, we evaluate each project individually.
Q68: What is the warranty period?
A: Typically 12 months, but the contract governs the exact terms. During the warranty period, we cover product quality issues; however, damage caused by human factors, contamination, or improper use is usually not covered.
Q69: How long do repair and calibration take?
A: It depends on the fault and the queue. Normally, routine calibration takes a few working days; in addition, for repairs, we provide a quotation after inspection.
Q70: Can you provide samples?
A: Yes, we can provide samples; however, the specific policy and cost follow company regulations.
Q71: How do I get a quotation?
A: To help us recommend the right model, please provide the gas type and flow range first. In addition, please specify the accuracy, connection type, and communication method. Also, include the operating pressure, temperature, and explosion-proof requirements, as well as the quantity. In particular, the four most critical parameters are the device type (mass flow controller or flow meter), gas medium, full-scale range, and inlet & outlet pressure.
Q72: What technical documents do you provide?
A: We can provide datasheets, manuals, communication protocols, CAD drawings, selection tables, calibration certificates, software, and so on.
Q73: What certifications do you have?
A: We commonly provide CE, RoHS, and QMSC.
Q74: Do you support custom flow ranges and gases?
A: Yes, we do. We can customize flow ranges, gas calibration, connections, seals, communication, valve types, and display options, and so on.
Q75: How do I contact after-sales technical support?
A: Please visit our Contact US page (https://www.biosflows.com/contact-us/).
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